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FEBRUARY 2026 NEWSLETTER

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February 24, 2026

OUR 13TH NPR MARKETPLACE MOMENT — THE MAGIC THAT HAPPENS WHEN PEOPLE CARE

FROM AIRWAVES TO ORDERS

The Day the Village Showed Up

After taking today to pause and reflect, I knew I needed to write this message — from my heart to yours.

On February 11, my 13th interview with Kai Ryssdal on NPR’s Marketplace aired. When they reached out, it was meant to be a usual check-in, this one about how the recent Thanksgiving/Christmas holiday season went.

As most of you now know, it wasn’t our strongest season.

I had taken a leap of faith and tried something new — a holiday kiosk. It was a big risk. It didn’t work the way I had hoped. It was a TON of work and we barely/almost broke even. And if I’m being honest, I was still licking my wounds and trying to get my mindset right for the new year.

I understand that not everything I try is going to succeed.

I was very reluctant to be vulnerable on air. I never want to sound like a victim. I don’t want to be negative. I certainly don’t want anyone feeling sorry for me. That’s just not who I am.

But my friends at Marketplace encouraged me to be honest. So I was. I shared the unfortunate details.

.

And what happened next is something I will never forget for as long as I live.

Around 3:30pm that same Wednesday, while the story was airing, the orders began coming in. I was delivering to the University of Utah when I received my first phone call from a new customer. He said he had just heard me on Marketplace and wanted to place an order.

And then another came.

And another.

Over Wednesday, Thursday, and Friday — the days immediately following the interview — we received over 100 orders from all across the country, from Maine to Hawaii.

But it wasn’t just the orders.

It was the messages.

“I heard your story on NPR, I hope you sell tons. Good luck!!”

“I heard about your company on Marketplace this evening. It was clear to me that yours is a business I would like to support — AND that you make great baklava.”

“Just heard your story on NPR and I can’t wait to support your business!”

“Cara (means Dear) Rita — I’ve been following you and cheering for you from the 1st time Kai profiled you on Marketplace. Sounds like from tonight’s update that you’ve had a few speed bumps. Just go, girl! Happy Galentines!”

There were so many loving, kind notes attached to your orders.

I have never cried so many good tears reading messages from complete strangers.

Thank you.

Thank you.

Thank you.

I decided I wasn’t going home that first night. And I didn’t go home Thursday night either. I was so filled with gratitude and adrenaline that I just wanted to work and get your orders out. Besides, I still have my makeshift cot here at the bakery for emergency naps.

Many of you were ordering for Valentine’s Day, which was just days away. I knew I might not get every package there by the holiday itself because the cut off date for the post office had already passed, but I was determined to do my very best to get them to you as quickly as possible.

Thursday morning, I mobilized the team.

Haneen.

Iqbal.

Desi.

Haneen and Iqbal were excited to hear the news of all the orders as the new year thus far had been so slow. I have had to give them days off and/or keep them busy doing busy work so that I could get them some hours. Desi rearranged her schedule so she could come in Friday morning to help me with packaging. We also had a Valentine’s pop-up at Nordstrom that Saturday, so it was truly all hands on deck.

The bakery was alive — singing, dancing, laughing, working. It felt like Christmas all over again — the same joyful rush and flurry of activity — but with one meaningful difference. Instead of splitting our time between sampling and production, we were able to devote ourselves entirely to fulfilling orders for customers who had already chosen to support us. Every ounce of our attention went into preparing your baklava with care.

Desi and I worked until 3:00am Saturday morning and Iqbal and Haneen came in early on Saturday morning with me and again Sunday morning. Both days are normally their days off but they showed up joyfully.

Iqbal even brought me a homemade breakfast Saturday morning because she knew I probably hadn’t eaten given that we worked into the early morning and I had to get a few hours of sleep in between.

They were kind.

They were selfless.

They were tireless.

All the days after the interview, after each task they would look at me and say, “What now? Give me another job!”

They are the heroines of this story.

But so are YOU!

You heard our story. You searched for us online or called me. You ordered. You shared. You cared. You showed compassion and empathy in a way that I desperately needed to see.

After two long months of watching most people take sample after sample (without any thought of making a purchase) — sometimes treating my team dismissively, sometimes unkindly — I was weary. I had been working hard to keep my heart focused on the good in people.

My faith bank account was running low.

And then you stepped in.

You reminded me of who we really are as human beings. You restored my faith with your kindness. You restored my belief that there are a lot of people who do care about small businesses. You showed my team that their work matters.

Even though we were inundated with orders, we handled every single box of baklava with care, love, and pride. I love what I do. And when I have the opportunity to serve you — even in the middle of a rush — I take it on with excitement and gratitude.

You turned what felt like a setback into a season of renewal.

From the deepest part of my heart — thank you!

With humility, love, and endless gratitude,

Rita

SMALL TEAM. BIG HEART.

Meet the Heartbeat of Sheer Ambrosia

BUILT BY WOMEN WHO SHOW UP

I would love to take a moment to introduce you to the women who make Sheer Ambrosia what it is.

For many years, it was just me. From 2008 until 2020, I handled every single aspect of this business myself — baking, packaging, marketing, bookkeeping, deliveries — all of it. I was running Sheer Ambrosia out of my home under the Department of Agriculture and Food’s Cottage Food Program — fully licensed, fully committed, and fully exhausted.

Then came 2020.

After my first appearance on Marketplace, the business grew beyond what I could manage alone. That Christmas season, Desi walked into my life — and into Sheer Ambrosia. She and her mom, Helene, became my very first employee/helpers.

Desi is not a baker — she is the best packager I have ever seen. And I say that with pride because I taught her the packaging process myself. I am a perfectionist about presentation. Every fold, every ribbon, every placement matters. Packaging is part of the experience. It reflects our standard.

Desi learned — and she learned well.

She is humble. She is teachable. She listens. She pays attention. She gets it.

What began as me showing her how I wanted things done has transformed into her mastering it with excellence. No one wraps, boxes, and prepares orders with more care and consistency. She protects the standard fiercely because she understands it deeply.

She is the mother of one very lucky little boy — the most committed mother. Fully dedicated. All in. She is also the wife of one of my biggest supporters. But truthfully? He wouldn’t be such a supporter if he hadn’t learned that loyalty from his wife.

Over the years, Desi has become my ride or die. My best friend. My confidant. She will work until 2:00 or 3:00 in the morning if that’s what it takes to get the job done. She is a beast — just like me. We are one and the same in our work ethic. She is fiercely protective of Sheer Ambrosia and of me in a no-nonsense kind of way. Her commitment is unwavering.

There is something sacred about someone who believes in you when you are still building.

Then there is Haneen.

I hired Haneen in October after my previous helper left in September. She is the mother of three beautiful daughters — one in middle school, one in elementary school, and one busy toddler at home. She and her husband came here from Iraq in search of a better life for their family.

Haneen and I spend our days laughing and teaching each other our languages. She is always worried she hasn’t said something quite right in English. I gently correct her because she wants to learn — but I constantly remind her that she speaks far better English than I do Arabic. (I don’t speak any Arabic at all, so she is clearly winning.)

 

She brings warmth, humility, and quiet strength into our kitchen every single day.

Iqbal joined Sheer Ambrosia thanks to Haneen. She is also a mother of three — two sons and a daughter — and is also from Iraq. Her oldest son was married over Christmas, and she somehow managed to host a beautiful wedding while continuing to show up and give her all at Sheer Ambrosia.

Iqbal is joy personified. She greets me with hugs. She brings me food. She smiles constantly. Her kindness fills the bakery.

And then there is Patricee.

Patricee is the proud mother of three grown sons — all in their 30s — and is now enjoying her empty-nester season. She is always smiling, speaks like a seasoned news reporter, and absolutely loves Sheer Ambrosia baklava. Truly loves it.

She never goes anywhere without slipping someone my business card.

She has season tickets to University of Utah football and the Utah Jazz. She is a social butterfly and, without question, the baklava ambassador of all ambassadors.

When Nordstrom invited me to do my very first in-store pop-up in June of 2025, I immediately called Patricee to help. Since then, she has become my go-to support for pop-ups and was one of my main team members at the holiday kiosk.

During the hectic holiday season, when some customers were pushy or entitled, Patricee handled every interaction with grace and patience. Thank goodness for her. She can sell baklava to anyone — even people who have never heard of it (and it turns out, there are quite a few of those here in Utah).

Her enthusiasm for Sheer Ambrosia matches my own. Wherever we go, she’s there — business cards in hand, smiling proudly.

And then there’s me.

A single mother. A dreamer. A passionate baker/foodie.

My children mean everything to me. I started Sheer Ambrosia after my divorce when I needed to find joy again — not just for myself, but so I could show my children what resilience looks like. I needed to pick myself up. I needed to move forward. I needed to reinvent myself — for them and for me.

I’m a Southern girl from North Carolina who learned to make baklava from a Greek family I worked for in high school and college. I fall in love with a culture through its food first, then music, then dance...in that order. I believe food should be beautiful. I love hosting dinner parties and loving on my guests with the food I make. I love wrapping pretty packages. I show love through what comes out of my kitchen.

I started this bakery from my home in 2008. Sometimes it was my main job. Sometimes it was a side hustle while I worked other jobs to provide. And in 2023, after years of refining 15 treasured recipes and raising my two children, I built a commercial kitchen and bakery so we could take Sheer Ambrosia national.

This is a female-led enterprise.

It is powered by mothers. Immigrants. Empty-nesters. Dreamers. Fighters. Women who show up. Women who work hard. Women who care deeply.

When you place an order, you are supporting all of us.

Thank you for believing in this dream. Thank you for supporting this female enterprise as we take our creations across the country.

DON’T MAKE US A ONE-HIT WONDER 😉

We’re Not Just For The Holidays — We’re Your Year-Round Secret Weapon

Once again, I am so incredibly grateful for the outpouring of orders after my recent (and very vulnerable) holiday check-in on Marketplace. Words truly cannot express what it meant that you took the time to find us — and then put your money where your heart was.

That kind of support is not small. It is powerful.

But may I ask you something?

Please don’t let this be a one and done.

By now, everyone who ordered after the show should have received their baklava. If you loved it… if the friends, family members, or clients you gifted it to loved it… please don’t forget about us.

Baklava is not just for the holidays.

It is perfect for:

  • Birthdays
  • Easter
  • Mother’s Day
  • Father’s Day
  • “Just Because” surprises
  • Bereavement gifts (a beautiful alternative to flowers)
  • Get Well wishes
  • Weddings
  • Funerals
  • Baby showers
  • Office parties
  • Client thank-yous
  • Celebrations of Life
  • Corporate gifting

In fact, corporate gifting is one of our fastest-growing areas. We work with real estate agents, sales professionals, and business owners who want to make a lasting impression. Baklava is sophisticated. It’s memorable. It’s unique. And it has a long shelf life.

We make every order fresh so you can enjoy that full shelf life. It freezes beautifully. It travels well. And it stands out in a world of predictable gift baskets.

We even design our own gift tags — so if you have a specific occasion, sentiment, or branding need, we can likely create something just for you.

Everyone has a team.

Your realtor.

Your insurance agent.

Your marketing person.

Your closing attorney.

Why not make Sheer Ambrosia part of your team?

When you send our baklava, we will not fail you.

We will only make you look good.

Thank you again for giving us a chance. We would be honored to continue serving you — not just in moments of hardship, but in every celebration and milestone ahead.

With gratitude (and a little wink 😉),

Our Saint Patrick's Day Promotion

ST. PATRICK’S DAY IS ALL ABOUT LUCK...

But at Sheer Ambrosia Bakery, we believe luck isn’t found — it’s layered.

 

This St. Patrick’s Day, we’re celebrating with something truly special: our

12-Piece Box of Pistachio Orange Cardamom Baklava. Forty-five whisper-thin sheets of phyllo are carefully brushed with real butter, layered with vibrant green pistachios and warm cardamom, then baked until delicately crisp and perfectly bronzed.

The magic happens next.

While still warm, each pan is finished with a generous pour of freshly made orange-infused honey syrup, slowly soaking into every layer. The result is tender, fragrant, lightly citrus-kissed baklava that glistens and melts with every bite — rich with tradition and crafted for sharing.

It’s a flavor story of heritage, connection, and the simple joy of offering something extraordinary at your table. And did I mention that this flavor is my favorite?!

To make your celebration even sweeter, enjoy 15% off with code LuckyLayers2026 at checkout.

This special offer is available now through March 17th.

Because sometimes, the best kind of luck is the kind you bake.

 

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YOUR ORDER THIS MONTH AND EVERY MONTH ISN’T JUST A SWEET GIFT — IT’S WHAT KEEPS MY BUSINESS ALIVE. THANK YOU FOR CHOOSING TO SHOP SMALL.

-Peace, Love, and Baklava Forever,

Rita Magalde

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